FAQs

  • The online subscription is $39.99 per month. (NZD)

    This gives you unlimited access to all classes in both the reformer and mat library, with new classes added each week!

  • Yes!

    We do a 7 day free trial, so you can see for yourself if you match our vibe!

    You will have unlimited access to our class libraries during the 7 day period.

    Note, if you do not cancel within 7 days, you will roll into our monthly subscription and you will automatically be billed.

    Activate your free trial here.

  • You can sign up here.

  • We offer both Reformer and Mat Pilates classes.

    We have options for everyone, no matter your ability, level, or experience. We also have classes of different durations, so you can pick the class that will seamlessly fit into your day!

    Browse our class types here.

  • You can access the classes either directly through our website, or on the Momence App.

    Via the Momence App:

    1. Download the Momence app from the App Store or Google Play.

    2. Log in using your account details, or create your account.

    3. Select your host. Search 'CLUTCH Reformer Pilates''.

    4. Tap the CLUTCH icon on the top left of the screen.

    5. Select On-demand from the menu.

    6. Browse and select your desired class!

    Via the CLUTCH Online webpage:

    1. Open the drop-down menu on the menu-bar at the top of the page.

    2. Select either our 'mat library', or 'reformer library'. These links will take you to a page with headline images to our collections.

    3. Select your desired collection, browse the classes, and click play!

  • Your classes will be run by Em and Stef!

    Em is the face and founder of CLUTCH. Emma is your personable, welcoming and dedicated trainer. Her inclusive coaching style combined with a strong belief in her clients will leave you walking away feeling challenged yet empowered and accomplished, with morale well and truly boosted.

    Stef is your smiling assassin. Stef is your admiringly strong and always entertaining trainer. Originally a nurse, followed by a seamless and natural transition into the pilates industry. Stef is passionate about feeling strong in all aspects of life, and brings that energy to every session at CLUTCH Online. Expect to be challenged, energised, and always entertained.

  • Explore our recommended Mat basics and extras here.

    Explore our recommended Reformer basics and extras here.

  • In our on-demand classes, we film without music so that the option is there for you to listen to your own.

    We do have a recommended playlist in the ‘details’ section of each video, which you can paste into another tab in your browser!

    Check out our playlist library here, so you can line up the perfect tunes and set the vibe right for your next workout!

bookings

  • Ou studio offers a ‘non contact’ booking system that allows you to easily book and cancel classes and purchase memberships.

    We use the Glofox booking system for all account management, purchases and bookings. It’s integrated into our website so you don't have to worry about annoying account making or sign ups. If you prefer to use the App version, simply download ‘CLUTCH Reformer Pilates’ App and follow the prompts to purchase your class or membership.

  • Membership and Class Packs: If you need to cancel your space in the class you can do so using our App or our website. We ask that you be mindful of our cancellations policy to ensure that everyone has inclusive access to classes and the studio. As part of our good vibes community we hope you can understand why we need to have these cancellation policies in place.

    Casual drop in classes: these are non-refundable and the 12 hour cancellation window does not apply.

  • Memberships and Class packs: Our class cancellation window is 12 hours. If you need to cancel class, please do so at least 12 hours before your class to give someone else the chance to take your spot and train. If you cancel within the 8 hours you will not receive your credits back for the class. If you cancel out of the 12 hour cancellation window you will receive that class credit back and be able to book another class with that credit.

    No shows and absences will forfeit the session. Fees may be charged.

    Casual drop in classes: these are non-refundable and the 12 hour cancellation window does not apply.

  • We want to welcome everyone into the studio, but our class sizes are limited to 10 people to make sure we preserve our intimate approach. Due to this, classes fill up quickly! If your preferred class is full, jump on the waitlist, there is a high chance you will get in! Plus it lets us know where we need to add classes.

    If you are on the waitlist the same cancellation windows apply if you are moved off the waitlist and into the class. You will be notified via email and push notification on the App if you get moved off the waitlist and into the class.

  • We want you to get the most out of your workout and we want as little disruption to the class as possible, so we are strict about our late arrival policy. More than 3 minutes late for your class and you will lose your spot and may incur a late cancel charge and/or forfeit the session.

  • Your workout is our priority. Unfortunately, this doesn’t include child-minding at this time.

first time?

  • Firstly, welcome! We want to make sure you feel comfortable and work hard to create a welcoming and inclusive studio environment for all abilities. We recommend starting on our entry level reformer class, First Gear, to help familiarize you with the reformer machine and the fundamentals. Our amazing trainers will be right by your side to make you feel supported and comfortable.

    You are always welcome to take everything at your own pace and exercises can be modified with ease by our clever trainers. Please note that if you are late to your first class you may not be able to train due to safety reasons. If you would prefer a private or sem-private with a mate before jumping into a class we can arrange that too!

  • Firstly, wear something stretchy and comfortable that you can move in with ease. Please wear socks, bring a bottle of water (we have a refill station) and also a towel if you wish. Arrive 10 minutes early to your first class so your trainer can familiarize you with the reformer, check your vaccination certificate, check in with any injuries and answer any burning questions you might have.

  • We recommend 3-4 classes per week for regulars on alternate days, and 2 classes/week for entry level clients as they build their strength up to the open level classes. Our classes are programmed to be full body strength training, which requires a 48 hour recovery period between your next session to give your muscles the chance to recover and to get the most effective strength improvements.

  • Grab our intro offer! $50 for 3 classes, valid for 7 days from date of first booking. Subject to availability.